Contributor
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9 Messages
PTR update or delegation
I have a /29 IPv4 and /60 IPv6
I've been trying for months now to get someone at AT&T to update the PTR record for my mailhost.
The various emails - including the ones specified in the relevant SOA record (which they are required to monitor) appear to be black holes.
Ideally I would like the PTR records delegated to my DNS server - this is easily done per RFC 2317,
but first one needs to discover a means of contacting the folk that manage the relevant DNS zones.
Since they have just seen fit to double the charge for my IPs this is no longer a joke.
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @crufty! We completely understand your concern regarding PTR update and delegation, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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crufty
Contributor
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9 Messages
3 months ago
I've tried Contact Us - an endless circle of "pick one of these irrelevant options".
That's why I came here.
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JefferMC
ACE - Expert
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36K Messages
3 months ago
Yeah, I have a bad feeling about this, unfortunately. You might stumble across someone who knows how to do this thing for you. But that's not the way to bet.
If you were an enterprise customer, this wouldn't be this much of an issue, but as a consumer or small business customer, it is.
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crufty
Contributor
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9 Messages
3 months ago
@ATTHelp perhaps you can help; The SOA record says:
;; ANSWER SECTION:
94.194.162.in-addr.arpa. 3600 IN SOA ns1.swbell.net. rm-hostmaster.ems.att.com. 1 10800 900 604800 7200
which means [email scrubbed] is supposed to be the right place to ping - but no response after a month.
Other email addresses (the one that I used some years ago to get the current PTR record set) and ones learned from here and other sources, all appear to be unresponsive.
AT&T do not appear to have a web portal like many other operators do for this sort of thing either.
If they do, they hide it well.
(edited)
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crufty
Contributor
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9 Messages
3 months ago
BTW it does not look like AT&T are not providing any PTR service for IPv6 at all - which makes it of limited use.
Trying to find SOA record for my delegated prefix gets only
0.6.2.ip6.arpa. 0 IN SOA z.arin.net. dns-ops.arin.net. 2017037683 1800 900 691200 10800
(edited)
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