Smart Home Manager Device Scan Makes My Water Leak Detectors Beep

Hi @bruceseeds22,

Thank you for reaching out to us today regarding Smart Home Manager. Let's get the help you need.

We recommend you to review your connected devices by following the below steps.

Use Smart Home Manager to find out what devices are connected to your Wi-Fi network. You can also:

• Edit device details
• Add the device to a profile
• Block the device from your network
• Run a device security scan (if enabled)

Good to know: If Smart Home Manager can’t identify your device type, it will show it as Other or Unknown.

For more information, please visit our article about Manage Wi-Fi Devices.

If issue persists, let us know and we will be happy to assist you.

Thank you,
Bill, AT&T Community Specialist.

Bill, this didn't address my question.

Hi @bruceseeds22,

Thank you for writing back to us. We got you, and let's guide you to the right direction.

In regard to the security scan, this feature scans the users home network on a periodic basis to identify weak spots and device vulnerabilities.

1. Select the device to run manual scans then click the dots symbol in the top right corner.
2. Select Run Security Scan.
3. A notification will appear when the scan is complete and the device results will display with additional information

Please let me know if you have any questions or concerns.

Thank you,
Bill, AT&T Community Specialist.

Bill, it's like you haven't really read my question.

Hi @bruceseeds22,

We understand your concern. Let's get the help you need.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you,

Bill, AT&T Community Specialist.

Perhaps someone else in this forum will have some suggestions.