1 Message
Smart home manager no longer shows my devices or profiles
My smart home manager app has not been showing my devices or profiles for a few months now. I've called customer service twice and no one can help me. They think it may be related to the ATT box in my garage having a yellow data light on but no one is able to help me. I've deleted the app and reinstalled and reset my gateway a million times.
gr8sho
ACE - Professor
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5.7K Messages
6 months ago
@aimeehill81
If Att has spotted an issue with your service at the ONT, what are they doing about it? The forum can’t fix those types of issues.
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ATTHelp
Community Support
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232.9K Messages
6 months ago
Hello @aimeehill81,
Thank you for using the AT&T Community Forums! We understand that you have been trying to access your profile, and devices through Smart Home Manager application. Let's fix it together.
Due to the nature of your concern, let's meet in a DM for further assistance. You'll find a chat notification next to a bell icon in the upper right corner of this page. Our next message will appear there.
We look forward to your response soon.
Happy to assist!
Jennifer, AT&T Community Specialist.
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