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Uverse internet dropped from 45Mbps to 24 Mbps after ending Uverse TV and moving to Directv
Perhaps a technician can help me here...
I recently had Uverse 450 TV service along with Internet 45Mbps service.
I bought the hype that Uverse is going away and that all things Directv is the future. So I bit ...
i order directv. It was installed today and works. I called and terminated my Uverse 450 service and when that happened, my Internet speed dropped in half. I can no longer get 45Mbps .... at all. I was told that without Uverse tv, I can only get max 24 Mbps ....
This is not what I signed up for.
After escalating my call, AT&T does not know why my Internet service was degraded back to 24Mbps. Gigapower is their future, but gigapower doesn't work - I tried. They came out and said it's not ready even though they said it was.
I have decided to end directv and go back to my Uverse service and restore my Internet speed and tv. If this can't be done - I'll cancel AT&T altogether and switch..
This has been a nightmare. I wish someone at AT&T who knows what they are doing can help me. My account still shows Internet 45 ... but no such speed anymore.
mjz3348
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71 Messages
7 years ago
Thank you for responding to my note!
Below is what my modem is reporting. I don't follow why my bandwidth would be limitied since uverse TV is now gone.
Directv does not use bandwidth as it is coax from the satellite dish. It is a separate system. I do connec the DVR into my network via an ethernet cat-5e cable, but that is only to get online content. My DVR was idle when I was doing the speed tests.
The directv technician worked on the installation and nothing (as far as I know) was done at the VRAD location. My speed decrease happened the second my Uverse TV service was ended.
Is there anything I can do at the modem end?
Thanks!
Broadband Interface
Ethernet Automatic Ethernet/DSL DSL
Line 1 Line 2 Broadband IP Network
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mjz3348
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71 Messages
7 years ago
My upload speed was also reduced from around 5 Mbps to around 1.7-2.3 Mbps currently.
I have two broadband lights lit green.
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mjz3348
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71 Messages
7 years ago
I have two broadband lights lit green.
Additional info from the PACE 5268AC modem/router:
Summary Status Type Status
Internet DetailsInternet Connection Type Type Value
Current Internet Connection Type Value
6rd IPv6 Internet Connection Type Value
DSL Details
DSL Line (Wire Pair) : Line 1 Type Down Up
DSL Line (Wire Pair) : Line 2 Type Down Up
DSL Aggregated Information Type Down Up
Traffic StatisticsIP Traffic Type Bytes Packets Errors %
DSL Link Errors
Collected for 9:06:07
DSL : Physical Line 1 Type Since Current Current Time Since
DSL : Physical Line 2 Type Since Current Current Time Since
DSL : Aggregated Information Type Since Current Current Time Since
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mjz3348
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71 Messages
7 years ago
Update:
An AT&T tech came out to visit and all he did was call in to "tier 2" service and they saw the issue and restored my line service.
It was a simple software switch to restore my original line speed.
It is probably a bug in the software that was used to end my uverse tv service the day before.
Why this could not be done while I was on the phone for hours with AT&T support is sad. It took a tech to do what I was trying to do yesterday - reach someone who knows AT&T's systems and can fix things.
Regardless - it's fixed and I do look forward to gigapower whenenever they get it working.
Note the difference from what I posted above:
DSL Details
DSL Line (Wire Pair) : Line 1 Type Down Up
DSL Aggregated Information Type Down Up
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mjz3348
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71 Messages
7 years ago
Thanks for the added info .... I was just surprised that no one I was "allowed" to contact understood the problem. They could have easily transferred me to tier 2 support to resolve. I felt as you that it was a profile/software issue that would be easy to fix. No one in support (whether chat room, i.e. off shore tech support) or on the phone understood what was going on. I even helped them look at the modem pages and pointed out the capped data rate. Finally - one guy said he would send a tech out to resolve. And as I pointed out, all he did was text tier 2 to reset my line speed protocol. Hours wasted on this.
It's not worth the extra $10 to get a few more Mbits/sec. Gigafiber, when it is truly available, will offer much better $/M for high bandwidth. I'll just have to wait for that.
Anyway - problem solved. Now I have to decide whether to keep directv or switch back to uverse.
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mjz3348
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71 Messages
7 years ago
Well....it happened again!
I had a residual Uverse 200 tv service alongside my directv plan and when I terminated my uverse tv service, my Internet profile speed was cut in half .... again.
Same run-around ... I can't get anyone to fix the profile without a technician coming out to the house. All he is going to do is call tier 2 to restore my profile. I wish there was an easier way. You can see below my "user rate" is no longer 32000kbs. It's cut in half.
DSL Details
DSL Line (Wire Pair) : Line 1 Type Down Up
DSL Line (Wire Pair) : Line 2 Type Down Up
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