2 Messages
You're not on main Wi-Fi, switch to your AT&T wi-fi gateway's main wi-fi network to test your signal strength
Hello,
I need help. The Wi-Fi at home is been horrible for about two months after an outage in the area, apparently, the squirrels ate the cables and that was fixed about a month ago. Since then there have been several issues:
- Laptops and cell phones connected to WI-FI don't load internet pages
- I'm working on my laptop connected to my hotspot, but the speed inside my home is very slow
Tried running the Signal Strength test in the Smart Home app and got this message: You're not on main Wi-Fi, switch to your AT&T wi-fi gateway's main wi-fi network to test your signal strength. See screenshot.
PLEASE SEND SOME HELP!!!! I've never seen anything worse than AT&T, we have tried calling support many times and it's a huge waste of time.
Is it really our last option to switch to another provider? thanks!
gr8sho
ACE - Professor
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5.7K Messages
9 months ago
Are you actually connected to the WiFi of the gateway? Using personal network equipment such as a router or extender will make that function fail.
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marilenis
2 Messages
9 months ago
How do I check what I’m connecting to? I have no idea, things were working fine until the squirrels chewed on the cable. Nothing is working right now. Thanks for your answer!
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thechef1
Tutor
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484 Messages
9 months ago
The "5G" in the upper right hand corner of you picture shows you are connected to cellular and not Wi-Fi.
The iPhone will drop you back to cellular if the Wi-Fi is not connected or if connected and the Internet is not accessible thru it.
To test the Wi-Fi strength, put your phone into airplane mode and then enable Wi-Fi.
First test the strength in the room near your gateway.
Then in the other locations.
Afterwards, make sure to take you phone out of airplane mode.
If during testing, your phone is not seeing the Wi-Fi period, then there is an issue with your Wi-Fi settings.
(edited)
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gr8sho
ACE - Professor
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5.7K Messages
9 months ago
@thechef1good catch. Missed it, was hiding in plain sight!!
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gr8sho
ACE - Professor
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5.7K Messages
9 months ago
One other thing, @marilenis , you can always try another ISP of course. And their gateway offering may actually work for WiFi. But with Att, a personal WiFi system to use in lieu of the gateway's is often the best remedy.
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ATTHelp
Community Support
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232.9K Messages
9 months ago
Hi @marilenis, we understand the importance of a reliable internet connection. We'd be glad to help!
We recommend that you restart your Wi-Fi gateway or modem to get your internet up and running.
You can also use Smart Home Manager to restart your gateway
Finally, uninstall and reinstall the app. Doing these steps should reconnect everything and allow the smart home manager app to find your network.
Let us know how it goes.
Please feel free to reach out to us for further assistance.
JasmineS, AT&T Community Forum Specialist
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sdyon1
1 Message
10 days ago
I am getting the same error message as above when I try and test wi-fi signal strength. The message days, Youre not on main wi-fi. Switch to you AT&T wi-fi gateway's main wi-fi network to test your signal strength. I have a AT&T router. What do I have to do to get on the main wi-fi?
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