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aydinabdo's profile

1 Message

Thursday, June 6th, 2024 12:52 AM

Emails prior to 2018 missing

I just tried looking for some emails and photos from years ago in my inbox and noticed that the oldest email in my inbox is from Dec 29, 2017. I've had this account for about 20 years and need access to my older emails. How do I go about accessing them?

Community Support

 • 

232.9K Messages

29 days ago

Hi @aydinabdo,  

We completely understand your concern and would like to help. Let's get the assistance you require

Get recently lost or deleted emails back using the Missing Mail Restore feature. Complete a restore request form, and we’ll do the rest.

Before you ask us to restore your messages, keep in mind:

  • We can only restore emails from the past 7 days.
  • You can’t cancel a restore request.
  • Restoration efforts aren’t always successful.
  • Recovered emails go into the same folders they were in on the restore date you pick. Check your trash folder if you can’t find them after the restoration.
  • You should back up any important emails received or sent in the past 7 days.

    Let us know if this helps.

    Thank you for contacting AT&T Community Forums,

    Tess, AT&T Community Specialist.

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