AT&T Community Forums

Excessive spam

Yahoo mail used to be great at filtering out spam email. Several months ago the volume of spam in my inbox was out of control. It got better but now it's very bad again. I'm constantly having to delete spam from my inbox. These messages are obvious spam and I can't understand how they are bypassing AT&T's filters. Please do something!

Anyone else having this? My son also has a Yahoo account and is having the same experience.

Responses

ATTHelp

Community Support

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232.9K Messages

2 years ago

We understand how frustrating it can be to receive so many spam emails, conniemmsc.

Since you're using Yahoo! Mail, try Currently to see if the filtering process is better for you on the official AT&T email platform.

You can also forward spam to us at abuse@att.net, so we can investigate it further. Make sure you include the full header, so we can find out exactly where it came from.

If you need assistance with anything else, don't hesitate to reach back out.

Thank you for visiting the AT&T Community Forums.

Aminah, AT&T Community Specialist

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conniemmsc

Contributor

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25 Messages

2 years ago

Thank you for your response.

I am already using Currently.

I am already marking the messages as spam. Are you also suggesting that I forward messages to the abuse email address you shared? These are obvious spam messages and I really don't understand why your algorithm isn't catching them.

How do I forward messages and retain the full header?

Thanks.

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msfinman

Contributor

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7 Messages

2 years ago

This is a huge problem!!!! I send all spam emails to spam and I am using the official AT&T email with Currently. The same spam emails keep coming back.

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ATTHelp

Community Support

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232.9K Messages

2 years ago

Hey there, we're here to assist you with reporting spam emails @conniemmsc!

Yes, you will need to forward emails to abuse@att.net. You may try copying the header of the spam email and paste it into the email you are forwarding.

Please let us know if this helps!

Shakendra, AT&T Community Specialist

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ATTHelp

Community Support

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232.9K Messages

2 years ago

Hey @msfinman, let's work on the spam together.

If you haven't already, we recommend you reference our previous response for how to filter and report the email spam.

We hope this helps.

Thanks for using the AT&T Community Forums!

Tyler, AT&T Community Specialist

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conniemmsc

Contributor

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25 Messages

2 years ago

I've already sent five messages to the abuse email address and I'll keep sending them.

I still don't understand how your filters are not catching these. There's nothing sneaky about them. They're obvious spam. The customers shouldn't have to do AT&T's job!

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msfinman

Contributor

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7 Messages

2 years ago

I agree! So AT&T/Yahoo is expecting the users to create filters to catch the spam and send it to the spam folder? Why aren’t they doing that? Then what happens when the spammers change the subject line and sender email address. Just a game of trying to keep pace with the spammers. That should be AT&T’s/Yahoo’s job.

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conniemmsc

Contributor

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25 Messages

2 years ago

I've sent numerous messages to the abuse email address. I got this response from one which makes me think that you won't even act on messages sent to that address unless they are initiated from AT&T.

Please tell me someone is working on this excessive spam problem. Something changed to cause this newer issue.

Message:

[email scrubbed] <[email scrubbed]>

To:[email scrubbed]

Wed, Aug 17 at 11:54 AM

THIS IS AN AUTO-RESPONSE MESSAGE - PLEASE DO NOT REPLY - AT&T WILL

NOT SEE ANY REPLY SENT TO THIS MESSAGE

This message confirms that your report has been received by the AT&T

Internet Services Security Center.

The AT&T Internet Services Acceptable Use Policy is located at

http://www.att.com/aup/.

AT&T ABUSE REPORTING

Please note that we can only take action on reports that implicate

the AT&T network as a source of abuse. As we are unable to take

any action on reports not involving AT&T's network, we recommend

that you send those reports directly to the abuse address of the

originating domain or service provider. You can identify the

originator by reading the expanded e-mail headers. If you need

help with reading headers, visit the following:

http://spamcop.net/fom-serve/cache/19.html

For any abuse report involving e-mail, it is essential that the

report include the full original expanded headers containing the

source IP address and time stamp, along with the complete unedited

subject line and message. A report cannot be investigated without

this information. Please send one report at a time, as combining

multiple reports only detracts from our ability to address abuse

issues.

For abuse reports involving security incidents, please include

relevant log excerpts of the incident directly in the body of your

message. Logs must be in plain text or ASCII format and include

the time zone, source IP address, destination IP, timestamps, and

port numbers.

For information on spam related issues please visit

http://www.att.com/esupport/index.jsp and use the help search box to

search for "spam" to locate Spam FAQs for your service type.

AT&T TARGETED SCAMS/PHISHING

AT&T will take appropriate action on any phishing reports that:

1. Appear to be from AT&T

2. Contain websites or services hosted on AT&T's network

3. Target AT&T customer identity or personal information

For information on how to protect yourself from Internet scams, identity

theft, and for the latest information on phishing & counterfeit AT&T

Billing notices, refer to the following AT&T eSupport articles:

http://www.att.com/esupport/article.jsp?sid=KB409746#fbid=mU1ROpf459g

http://www.att.com/esupport/article.jsp?sid=KB415840#fbid=RhxDNBBBMZn

If you are an AT&T customer and you suspect that your AT&T email

address(es) has been compromised refer to:

http://www.att.com/HackedID

If you think you have been a victim of potential identity theft, the U.S.

Federal Trade Commission offers advice on its web site, which is located at

http://www.consumer.gov/idtheft/

AT&T COPYRIGHT

For Copyright, Trademark, or DMCA allegations of Infringement,

please visit:

http://www.att.com/aup/

If your report involves a threat, please take steps to protect

yourself and your property by reporting the incident to your local

law enforcement agency. We will investigate your complaint and

cooperate fully with any requests from law enforcement.

You will receive no further contact from us unless there are

special circumstances, or we require additional information to

complete our investigation.

AT&T Internet Services Security Center

(edited)

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tonydi

ACE - Guru

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9.9K Messages

2 years ago

I've been telling people for months that it's a waste of time to send the spam to those clowns and this proves why nothing even comes of that.

Thanks for posting their blow-off letter.

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stuckwithbellsouth

New Member

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1 Message

1 year ago

Hey you want to know the truth people? AT&T is doing this intentionally - yes intentionally selling your name and email addresses to spammers - why? 1. Because they make more money doing this. 2. Because they would really like to get RID of alot of the non-money making bellsouth and others email addresses and what better way than to spam you to death. make sense?

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conniemmsc

Excessive spam

ATTHelp

conniemmsc

msfinman

ATTHelp

ATTHelp

conniemmsc

msfinman

conniemmsc

tonydi

stuckwithbellsouth

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