Manage Sub-Accounts - This subaccount is linked to a user ID. You don't have permission to edit the password.

I'm trying to edit a sub account. When I select 'Edit' I get this banner at the bottom of the window.

'This subaccount is linked to a user ID. You don't have permission to edit the password.'

I've tried everything - Link accounts, New password, New user I.D., on the phone for hours with customer support.

Nothing. I've tried to search the net to find answers... still nothing.

Responses

ATTHelp

Community Support

•

232.9K Messages

6 days ago

Hi @JoshM,

We understand and we would like to point you in the right direction.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

James, AT&T Community Specialist.

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