1 Message
Need Correct Billing from ATT
Earlier this week we received our bill from ATT for $5.00. We wrote a check for that amount and mailed it the next day. Now, ATT says we owe $398.plus. We have no bill from ATT for that amount. If that is what we owe, send us a correct bill and we will pay it. Our payment history is excellent. We will NOT pay on line. We've had too many stolen credit card numbers and will no longer pay in that way. Just requesting an accurate billing. Thank you!
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @Andyandrew! We completely understand your concern regarding incorrect billing, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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