not receiving email from a specific sender

Hey there @rickyhb!

Thank you for reaching out to us. We understand and would be glad to help you get your email issue sorted out.

Have you tried troubleshooting your email?

We recommend that you make sure your settings are correct for your email, and that everything is good.

You can also try these following steps:

• Try signing out of your email account and signing back in.
• Check your spam folder for missing emails.
• Review your settings. Select the gear icon, then check:   
  • Blocked addresses: Be sure you aren’t blocking addresses you want to get email from.
  • Filters: Are emails going to the correct folder?

For more information you can visit the AT&T website and take a look at our support article regarding email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums,

James, AT&T Community Specialist.

It's obvious from your answer that you either didn't read or comprehend my question. All of the suggestions you provide I have already done. Just read the question please.

Your answer was absolutely no help what so ever.

I still need help, but fear that you don't actually know how to resolve a problem if it falls outside of the pre-programmed script you have been given.

I would appreciate if you could try.

Thank you.

Hi @rickyhb

We understand your concern. Let's get the help you need.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page- https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.

My options on the contact page are...

• Wireless
  AT&T Prepaid
  Internet
  DIRECTV
  U-verse TV
  Digital phone
  Landline home phone

What should I use to fix Email?

Specifically, not receiving an email from a specific source and not having the email in SPAM and not being notified that the email is being rejected?

Thanks for your continued help.

Hello @rickyhb,

Thank you for reaching back to us and let's get the help you need.

Upon further review, our AT&T Postmaster Staff will be the ones best suited to assist with your email.

When their support team receives a request with the needed information, requests are evaluated. If granted, the block will be removed within 24 to 48 hours. There are situations when mail interruptions or blocks are in place outside the AT&T domain. In these cases, we will attempt to make contact with the party initiating the block and seek a resolution. If there is no change after 48 hours, please include the current and complete error message that you are receiving in your follow-up email to abuse_rbl@abuse-att.net.

Please feel free to reach back out if you need help in the future.

Thank you.

Mike, AT&T Community Specialist