Not receiving important emails from several senders; They are on our contact lists; not on blocked lists

Totally unrelated response.

I am having the same issue. 

Hi @Rostergold! We understand that you are not receiving the email from a specific sender. We hear you, and we're happy to assist you.

We recommend that you follow the troubleshooting steps to start getting your emails :

You may have blocked either their email address or domain extensions (for example, com, org, net). Check if they have the Blocked Addresses feature enabled:

1. In the upper right-hand corner, select the Gear, and choose More Settings to access Settings.
2. On the Settings menu, in the left-hand column, select Security and Privacy.
3. Under Blocked Addresses in the right-hand window, you can check for any email addresses being blocked.
4. Scan the list of blocked addresses for the ID of the account being investigated.
   Heads up: They could block a whole domain if they do not enter a valid email address. Check all blocked addresses listed.
5. To remove a blocked address, highlight it and click the trash can icon.

If no erroneous blocks were found, or no blocked addresses exist, check the filters. They may have created email filters.

1. In the upper-right corner, select the Gear, and choose More Settings to access Settings.
2. On the Settings menu, from the left-hand column, select Filters. 
3. Check for any existing filters that may have triggered, causing messages to route to a specified folder. Highlight the filter name to view what the filter is directing the mail to do. You can edit the filter from here.
   • Example 1: They created a filter to route messages with pizzahut.com in the From field to the folder named Trash. 
     • If this is an email they assume is missing, have them check the folder for the message in question.
     • If the messages are found, ask them to check their filters/folders. They can leave the filters as is, edit, or delete as they see fit.
   • Example 2: They created a filter to route any messages containing the @ symbol in the From address to the Trash folder. 
     • In this scenario, anyone sending an email directs to the Trash folder, as every email address in the From field has an @ symbol.
   • Example 3: There may be a filter with simply a period or comma. They may not see it, but any email with a comma or period falls into the filter rules. Thoroughly check all filters. 

Meanwhile, you can check the article for Resolve Email issue.

For further assistance, we are always here to help!

Thank you

JennieW,

AT&T Community Forum Specialist.

need assistance from ATT. Why are sender's emails not being delivered to my email account? I have

checked settings, filters, and spam email. No emails or domain blocks, no filters. The response above does not address the issue.