AT&T Community Forums

Received Emails

For some reason, I am not seeing the original group email in my In-Box. I only see any Replies to original email which then prompts me to see original (hidden) email. However, any attachments to original group email are absent. Frustrating.

Any help would be appreciated.

Responses

ATTHelp

Community Support

•

232.9K Messages

1 month ago

Hey there @Fryd!

Thank you for reaching out to us. We understand and would be glad to help you get your email issue sorted out.

Have you tried troubleshooting your email?

We recommend that you make sure your settings are correct for your email, and that everything is good.

You can also try these following steps:

Try signing out of your email account and signing back in.
Check your spam folder for missing emails.
Review your settings. Select the gear icon, then check:
- Blocked addresses: Be sure you aren’t blocking addresses you want to get email from.
- Filters: Are emails going to the correct folder?

For more information you can visit the AT&T website and take a look at our support article regarding email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums,

Rob, AT&T Community Specialist.

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