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New Member
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1 Message
Yahoo / AT&T email profile picture change.
I have an @sbcglobal.net email address, which is AT&T through Yahoo. About two months ago I was able to change my profile picture in about 5 minutes. When I tried to change it today it kept sending me to my AT&T account which cannot change the profile picture on Yahoo email, even though AT&T and Yahoo have a joint program. I have been back and forth with AT&T support and Yahoo support for 4 hours today and no one seems to have a clue. Can anyone help me with this? Thanks.
tonydi
ACE - Guru
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9.9K Messages
2 years ago
This came up a couple of days ago. It appears that this capability is no longer available, either because AT&T broke it or made a conscious decision to remove it (no idea why).
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Razzzy68
New Member
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38 Messages
2 years ago
You've only spent 4 hours? I've spent over a week. I have the exact same issue. I've talked to everyone possible. ATT blames Yahoo. Yahoo blames ATT. I changed my nickname to something funny for Yahoo Fantasy football 2 months ago. I no longer can change it back. I forever will be known as that name and profile pic. If you get a breakthrough please post. I will do the same. Then all the login issues on top of it.
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Razzzy68
New Member
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38 Messages
2 years ago
Also, I use this for business so it is a pain. Been over 17 years. If you create a new Yahoo user name that doesn't help either because it then changes your mail with that same yahoo name. It really is a mess. The redirect to ATT all over is nuts.
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
I'm not sure about the email but that sounds like they're talking about the picture next to your name here, not anyplace else in Yahoo/AT&T land.
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Razzzy68
New Member
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38 Messages
1 year ago
Nope. We are not. We are talking about changing the pic and name on the email account. Can't do it any more in Yahoo/AT&T land for those accounts that are not new.
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
@Razzzy68 I'm well aware of the issue with the Yahoo/AT&T avatar as evidenced by the fact that I'm the one who told you it couldn't be done.
I thought @perrysharon42 was saying he couldn't change the avatar here in the forums.
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Razzzy68
New Member
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38 Messages
1 year ago
I know. The aggravation is just fun. Any word on the changing of the password issue every few times a week? That is annoying :)
And when I change the password I still get about 5 letters a week telling me I did that - even though I have only email communication checked.
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JefferMC
ACE - Expert
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36K Messages
1 year ago
At first I thought you were talking about something that people other than you actually saw, like the "pretty name" attached to your e-mail address. But it sounds like this is all about the picture and name beside it at the top of the currently.com web page? Is that correct?
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
Yeah. It used to tie into the avatar in the att.com profile but now that's only a color change.
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
@Razzzy68 Haven't you heard? AT&T is aware of the situation and they're working on a fix! 😁
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