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Add me to the "Something's Gone Wrong" error. Cannot Login to email.

I've been getting this for 3 days. I cannot login to email via any browser (firefox, chrome, safari, or in any incognito modes). The only way I can access is through the mail app on my iphone.

Please ATTHelp do not tell me to do these things...because I already have, and they didn't work:

-Cannot create secure mail key because i can't freaking login, duh

-Flush DNS, no bueno

-Reset my router, no change

-Reset my password, surprisingly didn't work

-Deleted cookies and browsing data, no go

-I am not connect via wifi, but via ethernet, so not a wifi issue.

-Did attempt to connect via wifi as well, same result

-Attempted to call ATT as well as chat with ATT...both had walked me through these steps which resolved nothing.

Here's the error, as you already know:

Something's gone wrong

We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later.

If you were using an app, close this page. Otherwise, start over.

Responses

ATTHelp

Community Support

•

232.9K Messages

10 days ago

Hi @natalieadw! Thank you for reaching out to us. We understand that you're facing issue accessing your mails in your email account. We hear you, and happy to assist you.

Please try resetting your mail account's password.

Go to reset your password.
Enter your user ID and the last name associated with your ID.
Choose your verification method and follow the prompts.
Enter and confirm your new password.

You can also try accessing your email account on the web:

Go to currently.com.
Select Mail.
Enter your email address and password.
Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
Enter the code and click Submit to sign in.

Also, please visit our webform - att.com/myemailinfo. This website will allow you you to provide information about your AT&T email account.

You must provide at least 5 answers in the mandatory fields. Fields include:

Email address to be recovered.
First name, Last name, and Zip Code on the account.
Contact information (mobile number, alternate email, best time to contact).
Devices recently used to access the email account (PC, Mac, iPhone, Android etc.).
Browser/Email client recently used to access the account (e.g., Chrome, Safari, Edge, Outlook).
Year of birth provided at account setup.
Recent sent email messages (recipient email address, subject, date/time).
Personal folders created in the email account (e.g., "Kids school", "Vacation", etc.).
Recent email account activity (date of last known password reset).
Account information of other AT&T services (Broadband, Wireless, etc.).

Once the form is submitted, a specialty group will review the submission and reach out to you as soon as possible and help you regaining access to your AT&T email account.

For more information please visit our article about resolving email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you.

Rob, AT&T Community Specialist.

0

natalieadw

Add me to the "Something's Gone Wrong" error. Cannot Login to email.

ATTHelp

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