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ameritech.net email login issue on a laptop

I have been with ameritech.net email for more than 20 years. Currently I am not able to login to it with MS outlook on my laptop. It seems keeping ask me to sign in MS outlook with yahoo account. I have a separate yahoo mail account, and i don't like to combine them together. What should i do?

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ATTHelp

Community Support

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232.9K Messages

1 month ago

Hi @jiawan12,

We understand, and we'd be glad to help you get your email issue sorted out.

Please confirm if you are able to login to your ameritech.net email on other devices.

The reason we asked is because: If you have access on other devices. We'd recommend that you create a secure mail key, where you can login without entering the password.

If you don't have access on other devices, we'd recommend that you try resetting the password and see if that sorts the issue out.

If none of these works, we recommend that you fill out an online webform (AT&T Yahoo Email account recovery (att.com) ) with details about your email account and recent mailbox activity. Once submitted, AT&T will attempt to match the information provided against AT&T internal records to validate the email account.

If the account is deemed valid, an AT&T customer care agent will contact you to assist in regaining access to your email account.

Please feel free to reach out to us for further assistance.

Thank you for contacting AT&T Community Forums,

James, AT&T Community Specialist.

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