Can no longer access email on sbcglobal.net via yahoo/att.

Hi, @marilynsanta, we would like to assist you in getting back into your email.

We'd like to take a closer look into your account.  To do this, we'll need to speak in a Direct Message.  There will be a notification in the upper right corner of the page notifying you of an incoming message from us shortly.

Daniel, AT&T Community Specialist

@ATTHelp  I’m having this same issue. Can you please assist??

@jennycordero13 

@ATTHelp 

@marilynsanta 

I’m sorry this is happening to you as well. 

We are also having issues. 

I’m planning to call anyone who will listen at the corporate offices tomorrow morning to push for a better option. 

For almost 2 years my husband & I have had issues being randomly logged out of our email accounts.

We then have to use the "forgot my password" option to resume access to our emails. It’s a hassle, but after contacting everyone I could via phone, email and social media, there didn't seem to be any other solution so we lived with it. We’ve had these accounts over 20 years so it seemed better than the alternative. 

But now, I have once again been logged out of my account, and this time I can't get back in.

My husband & I both received an email yesterday, stating our emails had been compromised and we needed to create a new password. My husband was able to do this. I was not. The system is saying it doesn't have any of my information??!!

I spent my evening on the phone with a representative in Digital Assistance at AT&T and he tried multiple options but after hours on the phone with him and his supervisor, they were  unable to assist in the recovery of my email.

They informed me, my only options was to wait 7-10  days for the USPS to deliver a post card with a code that will confirm I am who I say I am. I am not sure why it has to go through USPS and I am not sure why my cell phone number or my husband's cell or email cannot be used as a recovery given that my email is a subaccount of his. And we have our internet and cellular service through AT&T as well. 

Not having access to my email for 7-10 is just not acceptable. 

I use this email professionally and personally and there will be significant issues as a result of being locked out.

It is just hard to believe this is how a major corporation handles issues ! 

Same issue here and was told my account couldn't be found and there was nothing more they could do. Obviously AT&T changed something which caused accounts to be deleted and/or locked. They won't own up to it and instead are blaming customers. Terrible service.

@chrisneedshelp that is horrible... I can't even get through the automated operator to try to resolve the same issue. :(

My wife brought up an interesting point last night. How would any of us know if someone has access to our emails and is now using (them) to impersonate (us)? With unfettered access to our email accounts they could do anything from send emails to friends and family, reset passwords, or even open accounts that don't belong to us. They could access bank records, documents stored in email, who knows what else. There must be some legal recourse we have!?

@ATTHelp  This is a huge security issue, the message I receive is that my email was compromised, but no one in Support seems to be able to assist. I leave messages on others having the same issues - it would be nice to get some type of confirmation if there is a hacker with ATT emails. 

We're here to help you get back into your email, @rhod706!

Since you are unable to reset the password on your end, let's move this conversation into a direct message. This way we can access your email to see if we can reset it from our end. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.

In your response to our direct message, please let us know if this email is tied to any active AT&T services.

We look forward to speaking with you!

CalebP, AT&T Community Specialist 

@marilynsanta @ATTHelp @chrisneedshelp @rhod706 @jennycordero13 

I don’t understand why the message would be moved to a private message when so many of us are having the issue.

and it’s interesting how @ATTHelp  is picking and choosing who they respond to and who they offer help to. 

I spent hours on the phone with Digital Assistance Dept at AT&T and they assured me the only way to get back in is to have a post card sent to my home address. Both “Ryan” and “Heidi” of that dept said the new security measures have tied their hands & limited their ability to unlock account.  
I don’t even know how or why my acct was locked. 
And if sending a postcard is a security measure …. that is just further evidence of incompetence and will result in loss of customers across the board. 

I am also interested in legal guidance as the inability to access my email and the lack of ability to inform all the email contacts that I have been locked out will create a negative financial impact. AT&T has left us all holding the bag and there have to be options for us besides loosing access altogether or waiting on a postcard and then cleaning up the damage they caused. 

@ATTHelp I have responded to your DM - thank you for assisting