Can?t access email

Hi @Jputah! We completely understand your concern regarding accessing sbcglobal.net email account, and would like to help. Let's get the assistance you require.

Signs an account may be at risk

It's possible your account has been hacked, phished, or is at risk if you:

• Get a notice from the AT&T Internet Services Security Center that an email address on your account sent spam emails
• Get complaints about spam being sent from your email address. The emails could be sent to people in your address book or to strangers
• Don’t get any email
• Seem to be missing email
• Get a lot of undeliverable or bounced messages that you didn't send
• Can't sign in to your email account
• See strange emails in your Sent folder and you didn’t send them
• Get an email about winning a type of reward, such as an AT&T Reward

How does it happen? Email IDs, passwords, and other private details can be compromised through phishing attempts or malware. After the info is captured, spam or fraudulent emails can be sent from your account.

Recover your account

You can take back control of your account. AT&T Internet Security Services suggests several steps you can take to protect yourself and your account information.

Change email password

Changing your password right away reduces the security risk to your AT&T email account. Once you’ve made sure that all devices on your network are free from malware and your email security settings are valid, be sure to change your password again.
For help picking a strong password and protecting it from future security problems, review these password tips.

Create or update account security questions and answers

The security questions and answers you set up at myAT&T will prevent intruders from accessing your account or making changes to your info.

You can visit out webpage Recover a hacked email account for more information.

Let us know if this helps.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

Trying to log into it, keep being asked to verify info, then receive a text for verification. Get a green check mark and All Set. Then when I click to go to my account get a message that something went wrong and to try again later. This has been happening for days.  Can you help?

Hi @Jputah,

We understand your concern, and we are here to help. We request you to get in touch with our team.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
 
Thank you.
Mike, AT&T Community specialist.