AT&T Community Forums

can't add email account to Mail in MacBook

One of my email sub accounts that has worked for years stopped receiving mail. (lighting bolt icon) I could not get it to activate. The sub account would send mail but not receive it. I re-set the password, cleared my browsers cache and cookies, tried over and over again to activate it. Searched many places for answers. Got notice of too many log in attempts. Waited 24 hours to try again. No success. Finally deleted the email sub account. Now I cannot add it back. What am I missing?

Responses

ATTHelp

Community Support

•

232.9K Messages

2 months ago

Hi @RJPolinsky, we understand the importance of accessing your email. Let's get the help you need.

We are unable to reinstate a deleted email account at this time.

We suggest that you create a new email account by following the instructions below

Go to currently.com and select Sign In.
Choose Create AT&T Account.
Enter your wireless number and ZIP Code. We'll text you a confirmation code.
Enter the code and select Continue.
Complete the info to create your new AT&T email address and password.
Enter your profile info and security questions and answers.
Follow the prompts to verify your account.
Print or copy your email address, password, and security questions info, in case you forget your password.
Select Continue when you see the confirmation page.

Let us know how it goes.

Thank you for contacting AT&T Community Forums.

Jasmine, AT&T Community Specialist

0

RJPolinsky

2 Messages

2 months ago

I deleted the account from Apple Mail. I did not delete the account from ATT. When I look at my ATT email sub accounts on my ATT profile the account [email scrubbed] still shows as an active sub account.

(edited)

0

RJPolinsky

can't add email account to Mail in MacBook

ATTHelp

RJPolinsky

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