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2 Messages
CAN’T LOG IN TO EMAIL
Every time I try logging into my ATT email acct from my laptop it asks me which cell to send a text code to after I’ve entered my username and password. Neither of the cell numbers it offers are associated with this email anymore. I need this security step completely removed from this account.
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @EmailNotWorking! We completely understand your concern regarding your email, and we would like to point you in the right direction.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
James, AT&T Community Specialist.
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EmailNotWorking
2 Messages
1 month ago
I already did that several months ago. To no avail. Has anyone else had the same issue/know how to get the system to stop asking for a cell phone number? Security is great until it stops the owner of the account from accessing their own account.
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