1 Message
Can't log into old sbcglobal.net account, Care code 205.2
I am trying to access my old sbcglobal email address and I am running into constant issues. When i try to sign in normally it takes me to the restore access page,
Restore access
Too many sign-in attempts. To restore access, let’s make sure it’s really you. Care code 205.2. When i enter my last name on this page it says,
Unable to restore access at this time
We don’t have the account details needed to restore access.
I run into the same issues when i try to simply change password for the account it will not let me do anything just gives same error messages.
I've just filled out the recovery form, but unfortunately it asks for a lot of information I cannot provide and I'm feeling unconfident I'll get a response at all. I have no clue when the most recent outbound email was. The only information I could effectively supply was my name and location when the account was made.
Is there any way to perform this recovery via direct messaging? I see other users with the same issue being contacted for DMs.
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @deemenator! We completely understand your concern regarding accessing sbcglobal.net email, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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