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2 Messages
Cell phone stolen, how do I get access to my email?
My AT&T email is the ID for my phone, but because my phone was stolen earlier today, I cannot log into my email. Is there a workaround or some other way I can verify my identity so I can log into my email and access my information? Or a number I can call to get access? I’ve been searching for information for the better part of two hours and cannot find anything.
ATTHelp
Community Support
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232.9K Messages
2 months ago
Hi @HainesLG! We completely understand your concern regarding accessing your email, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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OttoPylot
ACE - Expert
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24.9K Messages
2 months ago
@HainesLG Can't you login to your email via the AT&T website? Just use the credentials that you use on your phone.
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HainesLG
2 Messages
2 months ago
I have tried to log in on the website multiple times, but it always asks to verify with my phone number.
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OttoPylot
ACE - Expert
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24.9K Messages
2 months ago
Then you will probably have to contact support via the Contact Us link and see if they can get you access. However, if your phone or phone data was not secured (auto login to various apps) then losing access to your email might be the least of your problems. Have you remotely been able to lock or erase your phone using something similar to Apple's Find My Phone app?
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