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Need to update email settings?
bcb1067's profile

2 Messages

Monday, June 10th, 2024 2:33 PM

email sub account

how do i unlock and reset a password on a sub account?  i called in Saturday and was told it was not possible.  i am hoping that is not true.  

Community Support

 • 

232.9K Messages

22 days ago

Hey there @bcb1067,

We understand and would be glad to help get your email issue sorted out.

 

We'd recommend that you try resetting the password and see if that sorts the issue out.

 

Let us know how it goes.

For further assistance, we're here to help.

 

Thank you for contacting AT&T Community Forums,

James, AT&T Community Specialist.

2 Messages

22 days ago

You can not reset a sub account password you can only reset the main account 

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