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Need to update email settings?
CplJon's profile

1 Message

Thursday, May 16th, 2024 9:46 PM

Go to My ATT Profile

I need to establish a Secure Mail Key in order to install my att.net email in MS Outlook.  All instructions

tell me to go to my "myAT&T Profile."  No matter what I do, I keep ending up at the DirecTV website.  Is there

a work around or is there an alternate path to wherever it is I need to go to establish the SMK? 

Community Support

 • 

232.9K Messages

2 months ago

Hey @CplJon,

 

We understand that you're having trouble creating a Secure Mail Key. Don't worry, we can help with that.

  • Are you logging in with the email account your trying to create the key for?
  • You would need to login with the email your trying to create the key for.
  • The email settings that you are showing are not the correct server settings
  • These are the correct server settings
    POP3 inbound 995 Yes outbound 465
    IMAP imap 993 Yes smtp 465 or 587

Create a secure mail key

Learn how to create a secure mail key from your mobile device, tablet, or computer.
Have your User ID and password ready to sign in to myAT&T.
  1. Go to Profile > Sign-in info.
  2. Select the email account that you want to get a secure mail key for. (You’ll find a drop-down menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. If you have more than one email address, select the one you want to use.
  5. Select Add secure mail key.
  6. Enter a nickname for the secure mail key to make it easier to recognize.
  7. Select Create secure mail key.
  8. Select Copy secure mail key to clipboard. (Jot down your secure mail key, so you have it handy if you have to update an email app on several devices.)
    • For security purposes, the secure mail key only shows until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys as needed.
  9. Select OK.

Go to your preferred email app and replace the existing password with your secure mail key. (For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

 

Also we request you to check the article for more information.

Please let us know what happens.

 

Mike, AT&T Community Specialist

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