I have already cleared my cookies/cache plus I've tried to log in using a different browser. Why is this happening to Apple product users?

I am seeing other messages of this nature when an ATT communications specialist helps the client by sending them communications through a direct message. Please help.

Hey there! We understand how important it is to have access to your email account, and we'd be happy to help with the message that you keep receiving @TSCHS. 

In order to further help with getting you back into your email account, we'll need to meet in a direct message. We'll need to gather some information in order to see what options we have to get you into your email account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you. 

Robert, AT&T Community Specialist 

redonkeylous situation

I have the same problem.  

I had to sign up for the forum to be able to comment.  The forum makes me verify my email address.  Luckily I can get to my email from my phone, just not from either of my two laptops, 

once again the same message

today

seems like the last time this happened, the problem went away after a day or two. I have scanned most all messages for this problem, dating back YEARS - and have never seen an explanation for the problem, or a solution that worked

I think this issue is seasonal, the giant email mainframe IBM computer has to be shut down for a day or so to change out the cooling fluids that absorb moisture over a couple months. So the end user (us Plebeians) can't log in for a day or two - but then everything starts to work again so we forget. Until next time. And it's interesting THAT:

NOBODY IN TECH SUPPORT HAS ANY IDEA OF WHAT IS HAPPENING! 

I too am getting the somethings gone wrong message