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karsha's profile

1 Message

Monday, May 20th, 2024 7:03 PM

"Hmm Something went wrong" with Bellsouth.net email in Outlook

I can access Bellsouth.net email when going online to ATT/Yahoo web page.  So my password is good.  But when using Outlook I get this popup (which is not a native Outlook popup)

Hmm….something went wrong

It’s not you, it’s us. We hit a snag and can’t complete your request right now. You can try again later by going to your profile and updating the information
Then it asks me to verify my phone number and enter the code from the text but it never sends to me.  
Any idea how to resolve?  it is not the same type of error you get if Secure Email is an issue. 
Same issue as this post https://forums.att.com/conversations/att-mail-login-security/hmmsomething-went-wrong-bellsouth-email/64239c24590a4500fc

Tutor

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19 Messages

1 month ago

Same problem with sbcglobal.net domain emails. See my post: https://forums.att.com/conversations/att-mail-login-security/completely-locked-out-of-webmail-cannot-get-to-sign-in-page/664bd047fcc69150148a85c7

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