Hello @torjelols,
We understand the gravity of your concern and that you’re having trouble resetting your password for your AT&T email account. Let's work on a fix and get the help you need.

Here are some steps you can try to reset your password: 

1. Go to the AT&T website  and click on “Sign in”.
2. Click on “Forgot password” and enter your user ID and last name.
3. Choose a method to receive a temporary password, such as text message or email.
4. Enter the temporary password and create a new password.
5. Click on “Continue” and access your AT&T inbox.

If you don’t remember your user ID or last name, you can try to sign into your email using your new password. If that doesn’t work, reset your password by following the steps above.

We hope this information is helpful and thanks for reaching out to AT&T Community Forums!
Leon, AT&T Community Forum Specialist

in step 3, it say:

Hmm… we can’t reset your password We don’t have the account details needed to complete your request.

Hi @torjelols, we got you, and we're here to guide you.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

FionaA, AT&T Community Forum Specialist

It didn't help, I couldn't message the support team directly, I just got automated messages from bots

This is absurd and unacceptable. I have the same issue (again after a brief period of being resolved) and can't make it through the 3rd step they provided to reset password... what does it take to get help?!?

1. Go to the AT&T website  and click on “Sign in”.
2. Click on “Forgot password” and enter your user ID and last name.
3. Choose a method to receive a temporary password, such as text message or email.

^ Step 3 "Choose a method" is not what is actually presented. Click on Forgot password, then you have to enter two security questions I've never seen before and obviously fail because I've never previously entered "correct" answers for them:

Question 1 What is the last name of the most famous person you've ever met?

Question 2 What was the first concert you attended?

I can't wait to move on to the non-existent Contact Us options and automated messages from bots.