2 Messages
How do I recover a hacked email account?
I have an old att.net email account that I have not logged into in about 3 years. I believe my account has been hacked as I can no longer log into it. When I attempt to reset the password it asks for my userid and last name associated with my id, but when I type them in I get a message that says "Hmm... that didn't work. Check your entries and try again." I am assuming whoever hacked my account changed my personal information related to the account. How do I regain access to my account?
ATTHelp
Community Support
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232.9K Messages
22 days ago
Hi @esthera
We understand your concern. Let's get the help you need.
We recommend you to check on the link to recover your hacked email account and find out how you can prevent future security risks.
Let us know how it goes.
For further assistance we're here to assist you.
Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.
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esthera
2 Messages
22 days ago
Hello @ATTHelp is there any way I could still recover my email if I’ve already tried all the tips and it didn’t help?
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ATTHelp
Community Support
•
232.9K Messages
22 days ago
Hi @esthera
We understand your concern and let's get the help you need to access your email.
We recommend that you fill out the online webform with details about your email account and recent mailbox activity. Once submitted, AT&T will attempt to match the information provided against AT&T internal records to validate the email account.
If the account is deemed valid, an AT&T customer care agent will contact you to assist in regaining access to your email account.
Please feel free to reach out to us for further assistance.
Thank you for contacting AT&T Community Forums.
Maria, AT&T Community Specialist.
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