I cannot login to my sbcglobal.net email

the login page refuses to load

What form does this "refusal" take?  Have you tried a different browser or incognito mode?

Hi @instadog, 

Thank you for reaching out to us. We understand that you're facing issue accessing your mails in your email account. We hear you, and happy to assist you.

Please try resetting your mail account's password.

1. Go to reset your password.
2. Enter your user ID and the last name associated with your ID.
3. Choose your verification method and follow the prompts.
4. Enter and confirm your new password.

You can also try accessing your email account on the web:

1. Go to currently.com.
2. Select Mail.
3. Enter your email address and password.
4. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
5. Enter the code and click Submit to sign in.

Also, please visit our webform - att.com/myemailinfo. This website will allow you you to provide information about your AT&T email account.

You must provide at least 5 answers in the mandatory fields. Fields include: 

• Email address to be recovered.
• First name, Last name, and Zip Code on the account.
• Contact information (mobile number, alternate email, best time to contact).
• Devices recently used to access the email account (PC, Mac, iPhone, Android etc.).
• Browser/Email client recently used to access the account (e.g., Chrome, Safari, Edge, Outlook).
• Year of birth provided at account setup.
• Recent sent email messages (recipient email address, subject, date/time).
• Personal folders created in the email account (e.g., "Kids school", "Vacation", etc.).
• Recent email account activity (date of last known password reset).
• Account information of other AT&T services (Broadband, Wireless, etc.).

Once the form is submitted, a specialty group will review the submission and reach out to you as soon as possible and help you regaining access to your AT&T email account.

For more information please visit our article about resolving email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community & Forums!

Jennifer, AT&T Community Specialist.

I’ve tried currently.com it asks for my user name then the page doesn’t load.  Page says oidc.idp,clogin.att.com

Hi @instadog,

Thank you for writing back to us! Please try logging in different browser and also try clearing your cache and cookies.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community & Forums!

Jennifer, AT&T Community Specialist.

I’ve tried every browser I have, I’ve tried different computers and phone.  I can enter my user name then the page won’t move to next page. Oidc.idp.clogin.att.com is the page I get.

Hi @instadog, 

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community & Forums!

Jennifer, AT&T Community Specialist.

When I click on the contact page it takes me to https://oidc.idp.clogin.att.com/mga/sps/oauth/oauth20/authorize?response_type=id_token&client_id=m14186&redirect_uri=https%3A%2F%2Fwww.att.com%2Fmsapi%2Flogin%2Funauth%2Fservice%2Fv1%2Fhaloc%2Foidc%2Fredirect&state=from%3Didp&scope=openid&response_mode=form_post&nonce=hPFNkaDv

Hi @instadog!

Appreciate your efforts for trying! Please try this URL [www.att.com/support/contact-us/] and let us know how it goes.

Thank you for contacting AT&T Community & Forums!

Jennifer, AT&T Community Specialist.

I am unable to access the att help page.

Hi @instadog, please try clearing cache and cookies. Also, you can try in different browsers.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.