I cannot receive email since November 2020.

Hi @rviala! We completely understand your concern regarding not receiving emails in sbcglobal.in, and would like to help. Let's get the assistance you require.

1. We recommend resetting your email password to resync your account.
2. Due to improved security of the AT&T email, you may need to create a secure mail key to access your email using an email app. This encrypts your username and password and protects you from hackers.

If that does not work, we have a few questions so we can better assist you. 

• Are you using an email app or a web browser? 
• Have you cleared cache and cookies on your device to refresh everything?

Let us know if this helps.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

Thank you for the response.

I tried, and It seems like cell phone number is needed.

And it seems like only US number is accepted.

Well, I don't live in US now, and don't have US number.

What's my option?

Hi @rviala

We understand you're concern. Let's get the help you need.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.

I tried chat, but it was 'virtual assistant' and it's going nowhere. Completely useless.

I want to talk to a real person.

Do I have to pay international phone fee to get help.

I haven't called yet but do I get a real person if I called? Or do I get a virtual operator?

It's 2024. I feel there's got to be a better way.

Hi @rviala

Yes, if you select the call option, you will be connected to a representative who will be able to assist you further.

Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.