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2 Messages
I need help recovering my fathers old account.
A couple years back before AT&T merged with yahoo, my dads account was hacked or something similar and we lost access to it, now year later I am trying to gain access the the email and every time i try any password it redirects me to the at&t sign in, when i try to recover the account i cant because i need access to it, I am not sure what to do because everything requires an account on this site. When I was younger he used his account to make my accounts but now that I am trying to regain access to those accounts i cant reset my passwords or change my email because I need the original one. It was a @sbcglobal email and i desperately need to regain this account
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hello @Snocyman,
We're here to help get you signed back into your sbcglobal account.
If you've lost access to your email password, we recommend that you perform a password reset on your account. Here's how you can do so:
Let us know how these steps work for you!
Thank you.
Mike, AT&T Community Specialist
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Snocyman
2 Messages
1 month ago
These steps don't work for me, i put in the email address, click forgot password, the security question is my last name. I put my last name in and it says not enough information. Im pretty sure I know my own last name yet it still doesn't work
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @Snocyman!
Thanks for the update. We understand that you're facing issue accessing your mails in your email account. We hear you, and happy to assist you.
Please try resetting your mail account's password.
You can also try accessing your email account on the web:
Also, please visit our webform - att.com/myemailinfo. This website will allow you you to provide information about your AT&T email account.
You must provide at least 5 answers in the mandatory fields. Fields include:
Once the form is submitted, a specialty group will review the submission and reach out to you as soon as possible and help you regaining access to your AT&T email account.
For more information please visit our article about resolving email issues.
Let us know how it goes.
For further assistance we're here to assist you.
Thank you.
Rob, AT&T Community Specialist.
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