1 Message
Link Between AT&T and Yahoo/Currently email on re-activated account.
I had an email account suspended due to non-payment and the account was closed. I paid off the account and reopened a new account with the same email after telling the representative I was re-applying mainly to keep the same email. My original login from the suspended account opens the AT&T account page, but when I try to open email in Currently/Yahoo it keeps going back to the AT&T web account manager. After I spoke to a few AT&T representatives which say it has to due with clearing a web-browser cache, I tried a couple different browsers in incognito mode, but the Currently/Yahoo login page still re-directs back into the AT&T account management page. My bank tried to send me a message to the email account, but the bank gets it as "un-deliverable." I created another Yahoo account to test the Currently/Yahoo account based off my AT&T account and also received and "un-deliverable." message. It seems that the Currently/Yahoo account has not been reactivated?
ATTHelp
Community Support
•
232.9K Messages
2 months ago
Hi @Kroger4, we understand how important it is to have access to your Yahoo/Current email address. Let's point you in the right direction.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you for contacting AT&T Community Forums.
Jasmine, AT&T Community Specialist
0
0