AT&T Community Forums

My mail bounces because sbcglobal.net has no SPF record designating allows relay hosts

My outbound email is bouncing because I'm sending to recipients who care about email security, and apparently there are no SPF records configured for sbcglobal.net. AT&T mail/sys admins need to correct this. Authentication-Results: spf=none (sender IP is 66.163.186.149) smtp.mailfrom=sbcglobal.net; dkim=pass (signature was verified) header.d=sbcglobal.net;dmarc=bestguesspass action=none header.from=sbcglobal.net; Received-SPF: None (protection.outlook.com: sbcglobal.net does not designate permitted sender hosts)

Responses

Official Solution

ATTHelp

Community Support

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232.9K Messages

7 months ago

Hi @BCu, we understand where you're coming from. Let's point you at the right direction.

We have information on how to resolve email issues. You will want to check your account settings to make sure you aren’t blocking addresses you want to get email from. To review your settings:

Select the gear icon.
Check blocked addresses to make sure you aren’t blocking addresses you want to get emailed from.
You also want to check that emails are going to the correct folder.

Let's know if this helps.

Ben, AT&T Community Forums Specialist.

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BCu

4 Messages

7 months ago

This does not help, and that is unfortunately not the right direction. The issue is with lack of SPF records published for sbcglobal.net: The specific email header on the bounced email says, "sbcglobal.net does not designate permitted sender hosts." The link has no information at all about SPF records.

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ATTHelp

Community Support

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232.9K Messages

7 months ago

Hi @BCu, thank you for writing back to us. We hear you, and we're happy to help you.

We recommend that you follow the steps to update your SPF record:

Log in to your domain or hosting provider's dashboard or cPanel.
Locate the DNS settings or DNS records section.
Find the TXT record that contains the SPF value and click edit (do not delete it).
Modify the SPF value according to your needs and click save or update.
If you do not have an SPF record, you can install the suggested record or create a new one.

Additionally, you can reach out to our AT&T Postmaster support team at abuse_rbl@abuse-att.net. This is the team that can assist with the error that you are experiencing.

Let us know how it goes! Thank you for contacting the AT&T Community Forums.

JasmineS, AT&T Community Forum Specialist

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BCu

4 Messages

7 months ago

AT&T owns the sbcglobal.net domain (which was originally "Southwestern Bell Corporation"). I do not have access to modify DNS settings.

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ATTHelp

Community Support

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232.9K Messages

7 months ago

Hi @BCu, thank you for responding to us. We got you, and we're glad to guide you in the right direction.

Please reach out to our AT&T Postmaster support team at abuse_rbl@abuse-att.net. This is the only team that can assist with the error that you are experiencing. It could take a while for us to get back to you. Please avoid sending multiple emails as they may be flagged as spam. Your patience is greatly appreciated.

Let us know how it goes! Thank you for contacting the AT&T Community Forums.

JasmineS, AT&T Community Forum Specialist

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dchase72

1 Message

29 days ago

Hi there, we are in the same situation. We use Barracuda and we block on No SPF Record which seems to include all email from sbcglobal.net and pacbell.net. We seem to be unable to exempt by domain name for this, but we are able to exempt IP address ranges. I'm currently trying to find ranges for both these sending domains but am not having much like. I find it astonishing that these big old domains don't have SPF records in this day and age.

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