AT&T Community Forums

my.yahoo.com not working with Google Chrome anymore. Works with Microsoft Edge.

Long time user of My Yahoo email. Originally started with Prodigy.net. Got bought out multiple times. Was AT&T Yahoo. The current window does show "Currently from AT&T / My Yahoo! so they are all connected.

I use Google Chrome as my browser. Yesterday I got logged out which happens every two weeks. I just log back in. However, it would not let me this time.

The tab shows the AT&T "earth" symbol and says, "Login Screen".

After typing in my user ID & password. The tab briefly shows "Logout Successful", then I get a screen saying:
"Something's gone wrong. We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over."

I then opened Microsoft Edge and tried logging in the same way. It opens without any issue. Therefore, I know my username and password is still correct.

I tried clearing cache, cookies, resetting chrome to defaults, making sure it was the latest version and even deleting the app, rebooting computer and reinstalling. Still get the same results. So why is Chrome no longer working with AT&T mail?

I also tried opening a tab for "Currently.com" which redirects to "Currently.att.yahoo.com". I still get the same results trying to log in there. So, the problem is with using chrome. Not where I start from.

Yes, I know I can just use Edge to view my mail, but I despise Edge and primarily only use Chrome. Please help.

Responses

Accepted Solution

ATTHelp

Community Support

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232.9K Messages

9 days ago

Hi @calamitycoyote! Thank you for reaching out to us. We understand that you're facing issue with your email account. We hear you, and happy to assist you.

Please try resetting your mail account's password.

Go to reset your password.
Enter your user ID and the last name associated with your ID.
Choose your verification method and follow the prompts.
Enter and confirm your new password.

You can also try accessing your email account on the web:

Go to currently.com.
Select Mail.
Enter your email address and password.
Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
Enter the code and click Submit to sign in.

Also, please visit our webform - att.com/myemailinfo. This website will allow you you to provide information about your AT&T email account.

You must provide at least 5 answers in the mandatory fields. Fields include:

Email address to be recovered.
First name, Last name, and Zip Code on the account.
Contact information (mobile number, alternate email, best time to contact).
Devices recently used to access the email account (PC, Mac, iPhone, Android etc.).
Browser/Email client recently used to access the account (e.g., Chrome, Safari, Edge, Outlook).
Year of birth provided at account setup.
Recent sent email messages (recipient email address, subject, date/time).
Personal folders created in the email account (e.g., "Kids school", "Vacation", etc.).
Recent email account activity (date of last known password reset).
Account information of other AT&T services (Broadband, Wireless, etc.).

Once the form is submitted, a specialty group will review the submission and reach out to you as soon as possible and help you regaining access to your AT&T email account.

For more information please visit our article about resolving email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you.

Rob, AT&T Community Specialist.

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calamitycoyote

2 Messages

9 days ago

As per my original message, I can log in using Microsoft Edge. Just not with Google Chrome. So I do not see how changing my password would make a difference. I know it is not a password problem.

As per my original message, I did try going directly to Currently.com and it also failed with Google Chrome.

That being said, I went ahead and tried Currently.com one more time. This time, it behaved a little different. It asked to send me an authentication code to my phone. I punched it in and was able to log in. I then went back to "MyYahoo" and refreshed and I am logged in again. So it did work this time. Not sure why it didn't before.

Thank you for your assistance.

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ATTHelp

Community Support

•

232.9K Messages

9 days ago

Hi @Calamitycoyote,

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for reaching out to us.

JustinM, AT&T Community Specialist.

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JefferMC

ACE - Expert

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35.9K Messages

9 days ago

I would suggest purging your cache/cookies/data for the att.com from your Chrome browser. If you want confirmation that doing this should work, open the att.com site in a Chrome incognito window and see if it works then... if so, then yes, clear cookies for att.com and it should work in normal mode again.

0

calamitycoyote

my.yahoo.com not working with Google Chrome anymore. Works with Microsoft Edge.

ATTHelp

calamitycoyote

ATTHelp

JefferMC

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