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1 Message
New SIM card Detected ERROR - email not retrievable
Updated iPhone yesterday- lost connection to Att.net email account. No matter what device or browser I attempt to log in from, it ask to verify my identity by sending a 6 digit code to my cell. Code is sent, I enter code, then error message appears... new SIM card detected. Try choosing another mobile number... you cannot change the method of two factor identification... it is a loop all over again.
ATT cannot seem to help either..... The kicker, I use the email for most apps, without having access to the email, I cannot access apps on my new phone.
Can someone please message here if you have found a work around... don't tell me to try another browser, device, changing passwords etc.... all avenues have been exhausted.
OttoPylot
ACE - Expert
•
24.9K Messages
12 days ago
You might want to go to an AT&T Corporate Store (not an AT&T Authorized Retail Store) and try another SIM card. Both stores look exactly the same so you should ask when you go in.
Have you Reset Network Settings or performed a hard reset of your iPhone (which model and iOS)?
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