sbcglobal.net email

Hello @tractorlady,

Thank you for reaching out to us, and we are here to help you.

We want you to choose the type of device or client they'd like to set up or update in the set-up your AT&T email or update your email settings page.

• If you don't find the email client, you need to know how to access the settings within the client. Have to access their settings in the Email Client and update with the correct Post Office Protocol (POP) and Simple Mail Transfer Protocol (SMTP) server settings listed in the AT&T Email POP settings and AT&T Internet Message Access Protocol (IMAP) server settings.
  • The AT&T SMTP servers require authentication.
  • Select My outgoing server settings (SMTP) requires authentication to email via a mail client.
• If you'd like to use IMAP, make sure you're providing the correct Mail Port server settings.

Let us know if this helps.

Thank you.
Mike, AT&T Community Specialist.

Thank you for responding, but your answer is way above my head.  I was in yahoo mail, having given a valid usercode/password.  I finally got some help from your help desk, but I don't know what he did.  I was just glad to get out of that update loop.  The screens had no X to close them out and go on with email.

Hi @tractorlady! Thank you for reaching out to us. We understand that you're facing issue accessing your mails in your email account. We hear you, and happy to assist you.

Please try resetting your mail account's password.

1. Go to reset your password.
2. Enter your user ID and the last name associated with your ID.
3. Choose your verification method and follow the prompts.
4. Enter and confirm your new password.

You can also try accessing your email account on the web:

1. Go to currently.com.
2. Select Mail.
3. Enter your email address and password.
4. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
5. Enter the code and click Submit to sign in.

Also, please visit our webform - att.com/myemailinfo. This website will allow you you to provide information about your AT&T email account.

You must provide at least 5 answers in the mandatory fields. Fields include: 

• Email address to be recovered.
• First name, Last name, and Zip Code on the account.
• Contact information (mobile number, alternate email, best time to contact).
• Devices recently used to access the email account (PC, Mac, iPhone, Android etc.).
• Browser/Email client recently used to access the account (e.g., Chrome, Safari, Edge, Outlook).
• Year of birth provided at account setup.
• Recent sent email messages (recipient email address, subject, date/time).
• Personal folders created in the email account (e.g., "Kids school", "Vacation", etc.).
• Recent email account activity (date of last known password reset).
• Account information of other AT&T services (Broadband, Wireless, etc.).

Once the form is submitted, a specialty group will review the submission and reach out to you as soon as possible and help you regaining access to your AT&T email account.

For more information please visit our article about resolving email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you.

Rob, AT&T Community Specialist.