Stuck in AT&T Email Login Loop (att.net -> Yahoo Mail -> Nowhere)

Hello @TanmayK,

We understand the gravity of accessing your email. Let’s get the help you need and point you in the right direction.

We recommend that you follow the steps below:

1. Clear your browser’s cache and cookies.
2. Try logging in to your email account using a different web browser.
3. Disable any browser add-ons or extensions that might be interfering with your login process.
4. Check your firewall, antivirus programs, and anti-spyware software settings to ensure that they are not blocking your access to your email account.

Also, feel free to resolve Email issues here!

We hope this information is helpful and thanks for reaching out to AT&T Community Forums!

Leon, AT&T Community Forum Specialist

Hi,

I have already tried those methods, and just retried them right now. The behavior is the same.

 Best,

 Tanmay

Hey @TanmayK, we understand that you’re facing issue with accessing your email. We’re here to help.

We recommend resetting your email password. This can re-sync your account and potentially let you back in.

1. Go to att.com/myatt.
2. Select Forgot password?
3. Fill out the password info.
4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.

Once you're signed in, be sure to update your security questions and answers and set up text messages for password resets, in case you forget your password in the future.

Let us know if you were able to sign in, or if you still need assistance. 

Bruce, AT&T Community Specialist

I also attempted that and successfully changed my password, but still cannot log in and it takes me through the exact same process. I saw something somewhere about someone mentioning that the att.net email has to be re-synced by AT&T support, would there be any way to escalate this to get their attention? Calling has not proven to help. Thank you.

“Hi @TanmayK, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.”

Irene, AT&T Community Forum Specialist

This is my exact problem: https://forums.att.com/conversations/att-mail-login-security/cant-login-no-password-field-emails-account-to-verify-me/63448cb47c2ab96af9f1d685

@ATTHelp Please help me verify the account. How am I supposed to get the verification code for the account if I cannot log in?????

Hello @TanmayK, thank you for bringing this to our attention. We're here to assist you in right direction.

Can you provide me with more information, such as whether you see any error codes when logging into your account?

Looking forward to hearing form you.

Thank you for contacting AT&T Community Forum!

Harry, AT&T Community Forum Specialist

No error codes. Exactly what is described in the link happens to me. My AT&T account in the att.com portal says unverified and I have no clue how it became in that state but how am I supposed to get the verification code to verify my account if it literally won’t let me log in without the verification code? I need my account to be verified manually by AT&T support or some other solution.

Hello @TanmayK, thank your for writing back to us, we're glad to assist you.

We recommend you to visit our Contact us page, they will assist you further with your concerns.

Looking forward to hearing from you.

Thank you for contacting AT&T Community Forum!

Harry, AT&T Community Forum Specialist