AT&T Community Forums

Sub Accounts Tied to Main Account

Hello,

I have a couple of sub accounts that are somehow tied to the main account. So whenever there is password trouble is changes everyone’s password or locks them all out. I do not have this problem with the other sub accounts and wondered if there was a way to untie the accounts
thank you!

Responses

ATTHelp

Community Support

•

232.9K Messages

1 month ago

Hi @Jackeye5

We understand your concern. Let's get the help you need.

Please refer to the below steps to create and manage subaccounts.

You can have up to 20 subaccounts under your primary Member ID email. Only 10 can be active at one time.
You can't delete subaccounts, but you can disable them.
Subaccount users can manage phone features, get product support, and chat with an agent.
The Member ID email for a subaccount won’t appear on the bill.
You’re required to complete a few extra steps if you create a subaccount for a child under the age of 13.

Also, for more information please visit our article about create and manage subaccounts

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums,

Maria, AT&T Community Specialist.

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