Tutor
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3 Messages
Subaccount is not listed anymore and MFA not sending text to phone
My husband's email is a subaccount and I'm the primary account holder. He was last able to check his email on Monday, 6/3/2024, and since then has not been able to access his mailbox. In a browser, he is able to enter his password and MFA says it's sending a text to his phone (last 5 digits appear correctly) but nothing comes through to his phone. I can text his phone so that's working fine.
I logged into AT&T and checked my profile and it shows there are 0 sub accounts. Anyone have ideas what is going on or how we can recover access to his mailbox?
janinelumc
Tutor
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3 Messages
27 days ago
Update: After I contacted AT&T and they referred me to an email support phone line and before I was able to call, it started working again. It still no longer shows up as a sub-account but doesn't really matter if he can get to his email and I'm guessing that's an obsolete thing.
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ATTHelp
Community Support
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232.9K Messages
26 days ago
We're glad to hear that the issue resolved itself @janinelumc.
If you have any other questions or need further assistance, feel free to ask!
Thank you.
David, AT&T Community Specialist.
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