New Member
•
2 Messages
Trying to Reset Password - AT&T Doesn't have account details
When I try to reset my password and type in my email address and last name I get the following message.
Hmm… we can’t reset your password
We don’t have the account details needed to complete your request.
ATTHelp
Community Support
•
232.9K Messages
1 year ago
We can help you with resetting your email password, cvitori.
We can check our system to see if your email account has any password recovery options set up. Usually the "We don’t have the account details needed to complete your request" message means that there's no recovery email or phone number on your account, but we can check that for you.
We'll send you a Direct Message to get started. Just look for the chat icon in the upper right corner of the page.
To prevent errors like this in the future, be sure to set up text messages for password resets and update your security questions and answers.
Here are the steps to change your security questions and answers:
We'll catch up with you in the DMs.
Aminah, AT&T Community Specialist
0
0
alisiabriones4
New Member
•
1 Message
1 year ago
I'm having the same problem
0
0
mcaputo435
New Member
•
3 Messages
1 month ago
I'm having the same issue. Any help available?
0
0
mcaputo435
New Member
•
3 Messages
1 month ago
I am not an ATT customer anymore but I can't log into my SBCGLOBAL.net mail. I don't know my password and when I try to reset it, I get an error saying We don't have the details needed to restore account access. How can I reset my password if I don't have an ATT account?
0
0