unable to access sbcglobal emails

Hi @wchriss,

Thank you for reaching out to us! We understand that you're facing difficulties sending or receiving emails, and we're here to assist you.

Please try resetting your email password, this is help in re-syncing which can fix this issue.

1. Go to http://sm.att.com/7b831194.
2. Select Forgot password?
3. Fill out the password info.
4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.

You can also try logging to your email account on Currently. Access your email on the web:

1. Go to Currently.
2. Select Mail.
3. Enter your email address and password.
4. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
5. Enter the code and click Submit to sign in.

After logging in, please try to send an email and check.

Let us know how it goes.

For further assistance, we are always here to help!

Thank you,

Jennifer

AT&T Community Forum Specialist.

Unfortunately, before posting here on this site, I had already changed my password and tried logging in on Currently.com.    Neither worked. As I stated in post, when I login it asks me for the code sent to my email that I can’t get in to.

Hi @wchriss,

Thank you for writing back to us. We got you, and we're happy to assist you.

Since you have already tried changing the password and was not successful. We recommend you to fill the Web Form to recover your account. Once you fill out this form, our Speciality team will review this and will make an attempt to contact you. Our team will give you an update inregards to your Email password reset and recovery option to get an access to your Email.

Head's up: There is no estimated time of resolution for. We appreciate your patience.

Thank you,

Bill, AT&T Community Specialist.

Thank you. I completed the web form yesterday. Do you know how long it takes for them to reach out to me?

Hi @wchriss, thank you for submitting the web form, 

AT&T will attempt to match the information provided against AT&T internal records to validate the email account. Our AT&T customer care agent will contact you to assist in regaining access to your email account. Your patience is appreciated.

Please feel free to reach out to us for further assistance.

Thank you,
Jasmine, AT&T Community Specialist.

ATTHelp

I haven’t heard from anyone and it’s been a week.  I need to get in my emails.  Is there a way to check on the status of my request?

Hi @wchriss, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  

To assist you best, we encourage you to review our ⁠Contact Us page - https://www.att.com/support/contact-us/ to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  

We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you.

Emma, AT&T Community Specialist.

We just entered this (Edited per community guidelines) show last week. What a joke. Locked out, no explanation and no help. Reset your password…fill out the form. Just tell us (Edited per community guidelines) is going on and fix it ffs.

Web form is pretty much only thing you can do and then it takes like a week to have someone call you.

https://more.att.com/myemailinfo/

It’s ridiculous.   I’ve lost years of history that I had saved in my emails.   I did the web form in February and no one ever called me.  ATT, Yahoo, Currently, they all keep saying you have to talk to one of the others.  No one has an answer.  🙄