Unable to reset password for email

Hey there @calistalove!

Thank you for reaching out to us. We understand and would be glad to help you get your email password issue sorted out.

Please try the following steps:

1. Go to reset your password.
2. Enter your user ID and the last name associated with your ID.
3. Choose your verification method and follow the prompts.
4. Enter and confirm your new password.

Check for browser issue:

• Open AT&T Mail in a different web browser. For example, if you normally use Google Chrome, try Firefox.
• Verify that your browser accepts cookies. If so, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu.
• Enable JavaScript, and make sure it’s up to date. You’ll find it in your browser’s Settings or Options menu.
• Disable browser tools or add-ons to see if they’re causing issues with email access.
• Enable Adobe Flash Player and make sure it’s updated.
• Check the settings of your firewall, antivirus programs, and anti-spyware software. They can cause a conflict with email programs and web browsers. Disable them one at a time and try to access your email. Don't forget to turn them back on once you know they aren’t causing the problem.

You can also try accessing your email account on the web:

1. Go to currently.com.
2. Select Mail.
3. Enter your email address and password.
4. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
5. Enter the code and click Submit to sign in.
6. Then proceed to reset your password.

For more information please visit our article about resolving email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums,

James, AT&T Community Specialist.

I have done all of this. This is the error code i get “Too many sign-in attempts. To restore access, let’s make sure it’s really you. Care code 205.2” and then i proceed to follow and answer the questions they ask me, i am then greeted with another error message “

Unable to restore access at this time

We don’t have the account details needed to restore access.” 

Believe me, i have been all over this forum and have tried everything. I really just need someone to reset it for me. I have tried everything possible. 

Hey again @calistalove,

We understand and would like to point you in the right direction.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums,

James, AT&T Community Specialist.