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2 Messages
Unable to sign in to ATT
We have sbcglobal.net email accounts and normally sign in from the currently.com page. Recently we are having continued problems when trying to sign in.. When we press the sign in button we get a page saying:
Something's gone wrong
We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later.
If you were using an app, close this page. Otherwise, start over.
We get the same message if try to log in from ATT.com page.
We have no connection problems on our end and can access all other sites on the web with no issues.
Seems like the problem is at the ATT end.
What can we do about this?
John C Gee
ATTHelp
Community Support
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232.9K Messages
14 days ago
Hi @Brit1967! We completely understand your concern regarding ATT sign-in, and would like to help. Let's get the assistance you require.
Check for browser issues
Verify that your browser accepts cookies. If so, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu.
You can also visit Fix sign-in issues for more information.
Let us know if this helps.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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Brit1967
2 Messages
14 days ago
Thanks,
I tried all ideas in your first suggestion with no effect.
System has now started to go to log-in page and everythin g is OK on both computers that were acting up.
We have been using same computers, browsers etc for several years without this issue occurring so don't think it is our computer settings in items two and three of your list.
We have had no problems except in past few days so I think it is ATT not settings on my computers.
Just have to hope it has now gone away.
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ATTHelp
Community Support
•
232.9K Messages
14 days ago
Hi @Brit1967!
Thank you for reaching out to us. We understand that you're facing issue accessing your sbcglobal mail account. We hear you, and are happy to assist you.
Please try resetting your mail account's password.
You can also try accessing your email account on the web:
For more information please visit our article about resolving email issues.
Let us know how it goes.
For further assistance we're here to assist you.
Thank you for contacting AT&T Community & Forums!
Jennifer, AT&T Community Specialist.
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