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1 Message
att.net email
Just got ATT fiber, great connection.
Need help setting up an ATT.NET email account.
Right now my ATT ID is my old .”[email scrubbed]” I’d.
How can I change that ATT ID to aomething else,
and then set up an ATT.NET email account.
I will be dropping my roadrunner account shortly…
Thanks for your help.
ATTHelp
Community Support
•
232.9K Messages
5 months ago
Hello @rcnet,
We understand that you’re having trouble with your email account. We'd be happy to point you in the right direction to set up your email account.
Firstly, we recommend that you go through this article which gives complete information on how to set up or change your user ID. You’ll need your ATT ID to manage accounts and services online or sign in to the myAT&T or AT&T Smart Home Manager apps. Follow these steps that might help: Please make sure you know your current user ID and password.
1. Go to your myAT&T profile. Sign in, if asked.
2. Choose Edit for your User ID in the Sign-in info section.
3. Enter your new ID in email address format (example: jdoe123@att.net).
4. Follow the prompts to save your new ID.
After changing/updating the ATT ID. You can create an AT&T Mail account at currently.com in minutes. We suggest you to follow these below simple steps to set up an email account.
We suggest that you create a secure mail key for the email address. Follow these simple instructions:
Please note, that once you access the profile, you may also when to make sure that your recovery information is all filled out. The reason why is that, due to security purposed we are unable to manually reset passwords.
After your secure mail key is created, then you can go through and set-up your email address on your app.
If you’re still having trouble, please let us know, and we’ll do our best to help you out.
Thank you for contacting AT&T Community Forums!
Happy to assist!
Jennifer, AT&T Community Forums Specialist.
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CoolmeadowKid
3 Messages
3 months ago
It would be nice if the instructions matched the page I'm supposed to find the next step on. I get to Currently.com easily, but there is no "Create AT&T Account" button/link to click. So either your instructions are extremely flawed, or this button/link is hidden behind a button/link you failed to include, or is somewhere I can't find it.
I'm editing out the rant I first posted and adding this suggestion: To make this process easier and quicker for EVERYONE in the future, delete the part in your instructions above that says to click "Create AT&T Account" to "Sign up for Mail FREE". Or better yet, change it to "Sign up for Free email address".
You need to understand that many people, like me, follow instructions to the letter. When the instructions say to select/click/choose XYZ, we laser focus in on that specific thing to select/click/choose. In other words, don't hide what you are asking people to do. It may be intuitive for you that it would make sense to look for something else. But you aren't everyone.
(edited)
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