AT&T Community Forums

Cannot receive e-mails from IK Multimedia

I've reset my att.net e-mail password. I've removed any and all e-mail filters. I've checked that there isn't anything directing these emails to the spam, trash, nor archive folders. Nothing in my settings seems to be set up to prevent e-mails from IK MULTIMEDIA from coming through to my Inbox, however I am not receiving any emails from IK MULTIMEDIA. Please help me!

Responses

ATTHelp

Community Support

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232.9K Messages

4 months ago

Hey @michael3704, we understand that you're unable to receive email from one specific sender, we’re glad to help.

We recommend that you check your email server settings, to make sure that everything is good. This will be required so that you can send and receive email correctly.

We also recommend that you try some steps to troubleshoot your email:

Try signing out of your email account and signing back in.
Check your spam folder for missing emails.
Review your settings. Select the gear icon, then check:

Blocked addresses: Be sure you aren’t blocking addresses you want to get email from.
Filters: Are emails going to the correct folder?

Check if your account has been hacked. Your account may be compromised if you’re:

Missing emails
Receiving emails from your own email address
Getting complaints about spam coming from your email address
Seeing a display name that's different from the one you set up.

FYI: We’re upgrading our email security. If you get your email through an email program or app, be sure you’re ready for the changes. Learn more about the security upgrade.

Let us know if this helps.

Thank you for reaching out on AT&T Community & Forums!

Bruce, AT&T Community Specialist

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michael3704

2 Messages

4 months ago

Thanks - yes, I’ve tried all of the above multiple times and still no luck.

I have an open ticket as I was told when chatting with an agent yesterday that the sender is inadvertently being marked as spam automatically before it even hits my inbox. As I’ve been researching this seems to be a very common issue with Yahoo mail.

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ATTHelp

Community Support

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232.9K Messages

4 months ago

Hi @michael3704, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.

To assist you best, we encourage you to review our ⁠Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.

We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T.

Emma, AT&T Community Specialist.

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