Duplicate Folders

Hi @Jon Deaux,

Let's get the help you needed. I understand you concern.

I request you to force stop your app and restart the application again for that issue that you are facing with related to multiple folder getting created on IMAP. Were you facing this issue with a single device or multiple device. If no, please trouble the device by force starting. If you still facing the  9sssuissue issue the same

Find the below details that is related to your point.

• We can only restore emails from the, We can only restore emails from,
• You can’t cancel a restore request.
• Restoration efforts aren’t always successful.
• Recovered emails go into the same folders they were in on the restore date you pick. Check your trash folder if you can’t find them after the restoration.
• You should back up any important emails received or sent in the past 7 days. 
  
  I hpesso the above  details . 
  
  Please reach out to us,you have questions.
  
  Thank you,
  Austin, AT&T Commmunity Forum.

I am seeing multiple inbox folders and subfolders under the inbox for my bellsouth.net account on the Yahoo Mail app on my iPhone and on my bellsouth.net account on the Apple Mail app.  The duplicate folders is not showing on my bellsouth.net account in the ATT webmail.

I deleted the Yahoo Mail app on my iphone and reinstalled it, thinking a new install might help, but the Apple App store already had my info stored and reinstalling it did not change anything. 

With regard to force stopping the app, can you share information on how to do that as I am not familiar with that process.

Hi @Jon Deaux,

We understand how difficult the situation might be for you to have things back on track. We're here to help you.

Furthermore, we request you to use these steps to set up your email on a different device:

1. In Outlook, select File > Add Account.
2. Choose Manual setup or additional server types.
3. Select Pop or IMAP.
4. Complete your User Information:
   • Enter your name as you want it to display to others. 
   • Enter your full AT&T email address. 
5. Complete the Server Information:
   • Account Type - Select IMAP or POP3.
   • Incoming mail server - Enter imap.mail.att.net (IMAP) or inbound.att.net (POP3).
   • Outgoing mail server - Enter smtp.mail.att.net (IMAP) or outbound.att.net (POP3).
6. Complete the Logon Information:
   • User Name - Enter your full email address.
   • Password - Enter or paste your secure mail key.
   • Check Remember password and Require logon using Secure Password Authentication.
7. Select More Settings.
8. Complete Outgoing Server info:
   • Check My outgoing server (SMTP) requires authentication. 
   • Select Use same settings as my incoming mail server.
9. Complete Advanced information:
   • Incoming server - Enter 993 (IMAP) or 995 (POP3).
   • Use the following type of encrypted connection - Choose SSL.
   • Outgoing server - Enter 465 (IMAP and POP3).
   • Use the following type of encrypted connection - Choose SSL.
10. Select OK and then Next. Outlook will test your account info. If everything passes, select Finish.

Also, refer this article for the steps to ⁠set up mail on preferable Outlook app.

Let us know how it goes.

Thank you,

Jennifer, Community Forum Specialist.

I already have my bellsouth.net account set up on the following:

Outlook Windows 10 desktop

Outlook MacBook

Yahoo Mail App iPhone

Apple Mail App iPhone

As noted, the issue with duplicate folders showing up is on the Yahoo Mail App on my iPhone, and on the Apple Mail App on my iPhone.

I am not seeing the duplication in Outlook on my Windows 10 desktop or Outlook on my MacBook or on the ATT webmail site.

It is baffling because as an IMAP account set up for my bellsouth.net account with the server settings as recommended, I know the Outlook and iPhone apps should be mirror image of my ATT webmail email account, but strangely it is not.

Hi @Jon Deaux ,

We understand your facing issue with accessing your email on iPhone device, and we're here to help you.
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you,

Jennifer, AT&T Community specialist

The Contact Us Page does not allow me to ask for specific help to address my problems via chat and I do not see any contact numbers listed.

Hi @Jon Deaux, we understand that you are trying to delete multiple folders on your email.
Let's get the help you need.

As you are unable to find specific help on our contact us page. We recommend that you contact AT&T customer support at 800-288-2020 

Please feell free to reach out to us for further assiatnce.

Thank you,

Jasmine, AT&T Community Specialist.