Contributor
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8 Messages
Email mistakenly being sent to Spam folder
I get mail from the Dallas Retired Fire Fighters Association and, just recently, they have been going to my spam folder. I have never clicked on them and marked them as spam and I have continually gone to the spam folder and marked them as not spam, but this keeps happening. I have checked with some other members and it appears that the ones that have AT&T or yahoo are all having the same problem. The messages are sent out by the DRFFA through constant contact and this has never been a problem before. I have made sure the sender and the current senders email address are in my contacts but that hasn't made a difference.
ATTHelp
Community Support
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232.9K Messages
26 days ago
Hi @rfergusn
We hear you, and we're here to help get your emails routed to the correct folder.
If you aren't already, we suggest using Currently to access your email. Since it's supported by AT&T, doing so can help to eliminate several problems, such as your emails being routed to the wrong folder.
We also recommend that you use your email settings to create filters to send particular emails to your inbox, spam, or other folders. Here's what to do:
If those steps don't work right away, you may need to try clearing your browser's cache and cookies. This can help to refresh your browser and potentially allow those changes to your email to be recognized.
In addition to that, we've got a great Login and Email Solutions guide that's filled with more troubleshooting options.
Let us know how it goes.
Thank you for contacting AT&T Community & Forums,
Maria, AT&T Community Specialist.
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JefferMC
ACE - Expert
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36K Messages
26 days ago
Well, Maria, if the customer's client is doing that routing, I suppose. But that's not usually why it's happening.
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rfergusn
Contributor
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8 Messages
26 days ago
I do use currently as my email client. When trying to set up a filter, it doesn't give the option of moving the email to the inbox, which is where it always used to be. That way I can see it with all my new emails. I still don't understand why the emails that always went to this folder automatically (for years) are now being classified as spam.
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ATTHelp
Community Support
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232.9K Messages
25 days ago
Thanks for writing back to us @rfergusn.
We understand, and we'll point you in the right direction.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you.
David, AT&T Community Specialist.
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