Contributor
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4 Messages
Email send/receive issues
I have several email accounts - some personal and some business.
My personal accounts are all through att - my business accounts are Microsoft Exchange accounts.
I am unable to send/receive emails between my att.net accounts and my Microsoft Exchange accounts.
They bounce back from [email scrubbed] and say, "Sorry, we were unable to deliver your message to the following address."
How is this problem solved?
ATTHelp
Community Support
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232.9K Messages
5 months ago
Hi @lbeikman,
Thank you for reaching out to us regarding Email account.
We understand how important it is for you to be able to send and receive your emails. Let's get you the help that you need.
Follow the troubleshooting steps in the AT&T Mail account and settings section of our Resolve email issues guide.
We also suggest troubleshooting your email client by following these steps from our Login and Email Solutions article:
Clear the cache and cookies - The most common fix.
Update Your Browser - Many features are only compatible with the latest browser, and we recommend updating it.
Test signing in to your webmail using another browser.
Disable browser tools or add-ons - This varies by device and browser.
Disable your firewall - This varies by device and browser.
If issue persists, let us know, and we will be happy to assist you.
Thank you,
Bill, AT&T Community Specialist.
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lbeikman
Contributor
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4 Messages
5 months ago
I downloaded Spark and added all emails to their platform. Everything works perfectly now.
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ATTHelp
Community Support
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232.9K Messages
5 months ago
Hi @lbeikman,
We're glad that the issue is now resolved! If you have any other questions or concerns, we'll be here.
Thank you,
Bill, AT&T Community Specialist.
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