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2 Messages
Emails from senders not being recieved
I am not getting some of the emails from a vendor that I should be getting. This seemed to have stopped on March 24, and I have not ubsubscribed from them. I know they are still sending them as I get them to another email I have hosted by another provider. This seems to be something that Verizon/Yahoo is doing, and was done so without any communication to me, and likely ATT.
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @2ndvette! Thank you for reaching out to us! We understand that you're not receiving email from specific sender. We hear you, and are happy to assist you.
There are several reasons on why you might not be receiving email from a specific user. Please check on the below steps:
You may have blocked either their email address or domain extensions (for example, com, org, net). Check if you have the Blocked Addresses feature enabled:
Heads up: You could've block a whole domain if you do not enter a valid email address. Check all blocked addresses listed.
If no erroneous blocks were found, or no blocked addresses exist, check the filters. You may have created email filters.
Also, please try resetting your password as this could help resolving the issue.
Let us know how it goes!
For further assistance we're here to assist you.
Thank you for contacting AT&T Community Forums!
Nate, AT&T Community Specialist.
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2ndvette
2 Messages
3 months ago
Neither of those were the issue. I get the same email going to a total of three email addresses (intentionally). Everything hosted by yahoo mail is not coming through, and appears to be a filter on the mailserver side, since getting them from email outside of yahoo hosting.
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ATTHelp
Community Support
•
232.9K Messages
3 months ago
Hi @2ndvette! Thank you for writing us back! We hear you, and are happy to guide you!
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page - https://www.att.com/support/contact-us/ to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you for contacting AT&T Community Forums!
Nate, AT&T Community Specialist.
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