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9 Messages
Folders pane
In my Yahoo/ATT email page when I move an email to a folder, the folder pane scrolls very fast and it's difficult to direct the email to a specific folder. I don't want it to scroll at all. This is only on my desktop; the laptop seems fine; all the folders are not moving at all so I suspect it's a setting in the computer or in the mouse. I can't find how to change it; googled many different ways...I'm stuck.
Thanks
ATTHelp
Community Support
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232.9K Messages
7 months ago
Hello @Dard.,
We appreciate your response and help on this matter and @swoo9305 you were able to get a better understanding on the first bill.
Thanks for visiting AT&T Community Forums.
GaryN, Community Forums Specialist.
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Dard
9 Messages
7 months ago
No one has responded to or answered my question.
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ATTHelp
Community Support
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232.9K Messages
7 months ago
Hey there!
We hear you and are happy to assist you!
Here are the steps to modify the pointer speed:
If adjusting the pointer speed doesn’t help, you might want to try using an alternative browser like Chrome. If the issue persists, I recommend reaching out to Yahoo/ATT support for further assistance.
Hope this information helps!
Thank you for contacting AT&T Community Forum.
Nina, AT&T Community Forum Specialist.
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Dard
9 Messages
7 months ago
Sorry, but didn't do anything. I brought the mouse pointer to zero and of course all it did was slow down the mouse but made no difference in my question. I hope I was clear enough in my question
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Dard
9 Messages
7 months ago
Sorry, but didn't do anything. I brought the mouse pointer to zero and of course all it did was slow down the mouse but made no difference in my question. I hope I was clear enough in my question
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ATTHelp
Community Support
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232.9K Messages
7 months ago
Hello @Dard,
Thank you for getting back to us! Let’s get the help you need and point you in the right direction.
We recommend that you try clearing your browser cache and cookies, also try using a different browser.
We hope this information is helpful, and thanks for reaching out to AT&T Community Forums!
Leon, AT&T Community Forum Specialist
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Dard
9 Messages
7 months ago
Cleared cache, browser history, tried on Edge....nothing worked.
Do you understand my issue? Did I explain it ok?
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ATTHelp
Community Support
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232.9K Messages
7 months ago
Hello @Dard, Thank you for getting back to us, we hear you and let's get you in right path!
We recommend you reaching out to Yahoo/ATT support for further assistance.
Thank you for contacting AT&T Community Forum!
Harry,
AT&T Community Forum Specialist.
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kimkorton998
4 Messages
6 months ago
If you're experiencing issues with the folder pane scrolling too quickly when moving an email to a folder in your Yahoo/ATT email on your desktop, there are a few potential troubleshooting steps you can take:
Check Mouse Settings:
Browser Settings:
Yahoo Mail Settings:
Zoom Settings:
Disable Browser Extensions/Add-ons:
If none of these steps resolve the issue, it might be worth reaching out to Yahoo/ATT support for further assistance. They might have specific insights or solutions for the scrolling issue you're experiencing on your desktop computer.
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Dard
9 Messages
6 months ago
Thank you so much for these detailed solutions, however....none of these worked to correct my issue. Thing is, on the laptop, the folders' files don't move at all. When I swing the email to the appropriate folder, it just stays there and scrolls only if I scroll the mouse to the folder I want. On the desktop, it scrolls by itself. Can't figure this one out.
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