Tutor
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53 Messages
I Cannot Access inbound.att.net.
D:\attbills>tracert inbound.att.net
Tracing route to any-jpop.mail.gm0.yahoodns.net [66.218.88.149]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254]
2 21 ms 21 ms 21 ms 99-138-168-1.lightspeed.cicril.sbcglobal.net [99.138.168.1]
3 21 ms 21 ms 21 ms 71.151.6.117
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * 23 ms * chi-bb2-link.ip.twelve99.net [62.115.126.158]
8 52 ms 51 ms 52 ms buf-b2-link.ip.twelve99.net [62.115.141.182]
9 51 ms 49 ms 49 ms oathholdings-ic-315726.ip.twelve99-cust.net [213.248.82.10]
10 47 ms 50 ms 49 ms ae-3.pat1.bfz.yahoo.com [209.191.64.183]
11 * * * Request timed out.
12 56 ms 46 ms 46 ms et-18-0-0.clr2-a-gdc.bf1.yahoo.com [74.6.122.37]
13 46 ms 46 ms 46 ms lo0.fab4-2-gdc.bf1.yahoo.com [74.6.123.225]
14 43 ms 42 ms 46 ms lo0.egr8-260-pdd.bf1.yahoo.com [72.30.45.3]
15 43 ms 46 ms 43 ms lo0.lef2-1-pdd.bf1.yahoo.com [72.30.46.17]
16 43 ms 43 ms 42 ms lo0.spn5-1-pdd.bf1.yahoo.com [72.30.46.4]
17 43 ms 43 ms 42 ms lo0.lef13-2-pdd.bf1.yahoo.com [72.30.46.92]
18 43 ms 43 ms 47 ms lo0.tor179-201-pdd.bf1.yahoo.com [72.30.44.200]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
D:\attbills>
date
The current date is: Mon 06/17/2024
Enter the new date: (mm-dd-yy)
D:\attbills>
That says it completely. I cannot get anyone within at&t to acknowledge or fix this problem.
Accepted Solution
bsfinkel
Tutor
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53 Messages
9 days ago
I went back to SSL.TLS and port 587 (keeping OAuth2), and the Thunderbird Error Console has:
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Accepted Solution
bsfinkel
Tutor
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53 Messages
7 days ago
The problem was this - inbound,att.net would not accept my usual password; the server produced the error message "ERR [SYS/TEMP] - Try again later." This did not tell me that the problem was password-related. I had two Keys that I had generated in 2020; I tried one with OAuth2, but that did not work. From all of the web sites I had visited, I assumed that Keys needed OAuth2. But when I generated a new Key and tried it as a "Normal" password in Thunderbird, that combination was accepted. I wish that the people currently working as software coders would write error messages that were meaningful; the same applies to their supervisors who, I assume have to approve the code.
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JefferMC
ACE - Expert
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36K Messages
11 days ago
Er, no it doesn't. What do you think it says?
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bsfinkel
Tutor
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53 Messages
11 days ago
This tells me that I do not have an Internet path from my at&t U-verse modem to the POP3 mail server inbound.att.net. JefferMC, what do you think it tells me and you?
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JefferMC
ACE - Expert
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36K Messages
11 days ago
I think it tells you that AT&T routes your traffic to the Yahoo network, and at some point in the Yahoo network you reach a firewall that drops ICMP traffic in the bitbucket before you get to the device you're trying to traceroute to.
What is the symptom that caused you to try this?
Have you tried
to see what your response is to that?
(edited)
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bsfinkel
Tutor
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53 Messages
11 days ago
My Thunderbird Mail User Agent has not downloaded any new mail since last night around 8 PM. I just installed the telnet client on my Windows 10 computer, and when I enter that command, the CMD window goes blank for a few seconds and then returns to the normal prompt. I did not see any entries in the EventLog. I assume that the telnet command did not succeed. If the telnet command had succeeded, I would have expected a message from the server (RFC 5321 SMTP? or POP3 (I forget the RFC number)).
I do see a message from Thunderbird: "Sending of password for user [email scrubbed] did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later." So, there is a problem with that POP3 server. Before I created a bug report (and helped test the bug fix), that message used to cause Thunderbird to stop checking for e-mail.
(edited)
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JefferMC
ACE - Expert
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36K Messages
11 days ago
I should have warned you... that's the behavior you're looking for. The remote server connected to your request until you didn't act like a POP client and disconnected. If you'd gotten an error message, that would have been an issue. In other words, your network connection seems fine.
Some other people have had authentication issues with AT&T mail in the past 24 hours. You may be affected by that same thing.
(edited)
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bsfinkel
Tutor
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53 Messages
11 days ago
When I was on the phone for an hour with at&t technical support,, the response was this - "As you are able to access e-mail via a browser, there is NO problem with e-mail. If Thunderbird cannot access your e-mail, then complain to Thunderbird." When I asked, "Is inbound.att.net" an at&t mail server?" I could not get a yes or no answer. I did a quick Google search this morning, and I did not see any problems reported with the inbound.att.net server. I have not used "telnet" for e-mail since I retired as an e-mail administrator; I would use telnet to test mail connections and use canned SMTP to unsubscribe people whose e-mail address had changed. I never really work4ed with POP3 at work. And I do not know the exact relationship between at&t and Yahoo! with respect to e-mail.
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JefferMC
ACE - Expert
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36K Messages
10 days ago
Yahoo runs some parts of the AT&T e-mail infrastructure. They manage the web client and some spam filtering, and they apparently also host the POP3 and IMAP servers.
AT&T doesn't provide support for e-mail clients; if https://currently.com works, then you should be fine, right? right? They do "support" them, they provide the information needed to connect to them, begrudgingly, and sometimes the certs aren't right, but there's no one to talk to when you're having an issue with them. Other than the AT&T community... oh wait, this'll be gone in 10 days.
I used to test SMTP with TELNET all the time. I just had to do an SMTP test in the last week and had to lookup MAIL FROM and RECP TO, etc. It still ticks me off that the TELNET client isn't just installed with windows; I get the server, but the client???
(edited)
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bsfinkel
Tutor
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53 Messages
10 days ago
"if https://currently.com works, then you should be fine, right? right?" I can read mail, but I cannot save an e-mail into one of my Thunderbird e-mail folders. Mail I send via Currently does not get saved in my Thunderbird "Sent" folder. And at&t support told me to contact Thunderbird support; I know that the problem is not a Thunderbird problem. As a test, I used a Chrome browser to look at mail on Currently; I usually do not read mail via Chrome (so Chrome has not saved any login credentials). I entered my password, and I saw my mail. So I know that my password is correct. Apparently at&t "supports" POP3 by giving me instructions how to set up my MUA to access the mail server via POP3, but it has no formal "support" for the POP3 server and apparently is not monitoring its current operating condition.
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